FAQs
FAQs
Explore our FAQ page for quick answers to your questions about ShellShock Protection and our products. Find product details, usage tips, and troubleshooting advice to enhance your shooting experience.
For questions not answered below, please contact us at contact@shellshockpro.com.
Is ShellShock Protection based in the USA?
Yes, we're located right outside of Austin in Bastrop, TX.
How do I contact you guys?
Contact us through our Contact Us page. Alternatively, you can contact us at contact@shellshockpro.com.
What is your return policy? How do I return or exchange an item?
You can return within 30 days of the original purchase date for a full refund or exchange. For returns, simply email contact@shellshockpro.com. Products must be returned in their original condition. Find our return policy here.
Is there warranty coverage?
There is a 90-days warranty against defects in materials and workmanship under normal use. Please find our warranty policy here.
Do your products meet industry safety standards?
All of our eye/ear protection has been tested under either ANSI or EN166 standards.
Do you ship internationally?
Currently, we only ship within the United States. However, we're working on providing worldwide shipment so please follow us by subscribing to get notification of that.
Do your EXO Pro Electronic and EXO Pro Bluetooth come with batteries?
Yes, they come with (2) AAA batteries
Are the gel ear pads replaceable?
Yes. All of our ear pros come with gel ear pads. They are easily replaceable. We currently do not sell the replacements but we will be adding that in soon.
Why do I get static/feedback on my ear pros?
Most of the time, feedback and static is caused by other electronic interferences nearby. Try the following steps to troubleshoot: 1. Turn the headset on/off and volume on a lower setting. 2. Turn off other electronics that is nearby such as a mobile phone, radio, walkie talkie, external mics, etc. 3. Move around or change direction of your ear pros to make sure it's not in direct interference with another electronic. 4. Turn your volume down to a lower setting. If you've tried all of that and still getting feedback/static, please contact us at contact@shellshockpro.com.
Are batteries included in EXO PROS?
Yes
Troubleshooting FAQs
My EXO Pro Bluetooth headphones aren't loud enough. What can I do?
If your EXO Pro Bluetooth headphones aren't loud enough, you can try these steps: 💡Check your device's volume: Make sure the volume on your phone or other device is turned up. 💡Check your headphones' volume: Some Bluetooth headphones have independent volume controls that you can adjust. 💡Check your phone's settings: On Android devices, you can try disabling Bluetooth Absolute Volume in your phone's settings. 💡Use a volume boosting app: You can try using an app that boosts volume. 💡Adjust your EQ settings: You can try adjusting your phone's EQ settings. 💡Clean your headphones: You can try cleaning your headphones.
The indicator light on my EXO Pro Bluetooth is not on. What do I do?
Try these steps: 💡Ensure the device is powered on: Make sure the device is turned on. 💡Check Bluetooth on your device: Ensure Bluetooth is enabled on your device and that it's scanning for devices. 💡Put the device in pairing mode: Press and hold the Bluetooth button for one second to enter pairing mode. 💡 Check for connection: Once connected, you should hear a confirmation message and the LED light will turn blue.
