FAQs
FAQs
Explore our FAQ page for quick answers to your questions about ShellShock Protection and our products. Find product details, usage tips, and troubleshooting advice to enhance your shooting experience.
For questions not answered below, please contact us at contact@shellshockpro.com.
Is ShellShock Protection based in the USA?
Yes, we're located right outside of Austin in Bastrop, TX.
How do I contact you guys?
Contact us through our Contact Us page. Alternatively, you can contact us at contact@shellshockpro.com.
What is your return policy? How do I return or exchange an item?
You can return within 30 days of the original purchase date for a full refund or exchange. For returns, simply email contact@shellshockpro.com. Products must be returned in their original condition. Find our return policy here.
Is there warranty coverage?
There is a 90-days warranty against defects in materials and workmanship under normal use. Please find our warranty policy here.
Do your products meet industry safety standards?
All of our eye/ear protection has been tested under either ANSI or EN166 standards.
Do you ship internationally?
Currently, we only ship within the United States. However, we're working on providing worldwide shipment so please follow us by subscribing to get notification of that.
Do your EXO Pro Electronic and EXO Pro Bluetooth come with batteries?
Yes, they come with (2) AAA batteries
Are the gel ear pads replaceable?
Yes. All of our ear pros come with gel ear pads. They are easily replaceable. We currently do not sell the replacements but we will be adding that in soon.
Why do I get static/feedback on my ear pros?
Most of the time, feedback and static is caused by other electronic interferences nearby. Try the following steps to troubleshoot: 1. Turn the headset on/off and volume on a lower setting. 2. Turn off other electronics that is nearby such as a mobile phone, radio, walkie talkie, external mics, etc. 3. Move around or change direction of your ear pros to make sure it's not in direct interference with another electronic. 4. Turn your volume down to a lower setting. If you've tried all of that and still getting feedback/static, please contact us at contact@shellshockpro.com.
Are batteries included in EXO PROS?
Yes
